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Frequent Questions

This section is a compilation of answers to the questions most commonly asked by our constituents. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

General Organizational Questions

What does your organization do?

Our organization helps people affected by substance abuse through extensive programs and services. For a list of specific programs and services we provide, visit our What We Do section.

How can I get involved?

We’re always on the lookout for individuals like you wanting to get involved. Visit our How To Help section to find out ways to donate or volunteer.

If I were to donate funds, how is my money used?

We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law. Visit our Financials page to learn more.

What is your organization's privacy policy?

Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Privacy Policy page.

Can I smoke while in the facility?

We allow our smoking patients to smoke once every hour with the supervision of staff as they long as they are feeling well enough to do so.

What time should I arrive for my appointment?

We ask that you arrive to your appointment 15 minutes prior to your scheduled time.

What if I am running late?

If you are running late to your admission appointment, please call the intake department at 216-781-0550 and let them know immediately that you will be late and your new expected time of arrival so that we can ensure your bed placement remains available.

How can I found out how my loved on is doing?

You can call 216-781-0550 to reach someone in touch with your loved one to see how they are doing so long as a release of information has been signed upon entry to our program.

 

Detox Questions

What can I bring to detox?

6 days worth of socks and underwear, hygiene items: toothbrush, toothpaste, deodorant, shampoo, conditioner, razor, feminine hygiene items (we can provide these items if they are not available to  you)  Books, coloring pages, small amount of art supplies although we do have them here, journals, unopened packs of cigarettes if you are a smoker, we provide scrubs to wear while in detox so minimal clothing from home is required. We have the ability to wash your clothing while you are here so a change or two of clothes is all that is necessary, shower shoes(we do have these available if you do not own any), minimal make up items not in liquid form, proper identification and insurance cards, assistive devices including glasses, dentures, etc.

Do not bring: your own towels and wash clothes(we provide you with these, no electronics or they will be locked up, no aerosol products, no perfumes with alcohol in them, no fragrances, no sharp objects including scissors, no food or beverage, no gum, do not bring your own bedding and pillows, stuffed animals, no lighters

Can I drive myself to detox?

We ask that you do not drive yourself to detox. There is minimal parking on site for patient vehicles. If you do drive yourself to detox, you will have to sign a waiver and retrieve your car on the day of your discharge or 24-hours after you decide to leave due to safety precautions and medications given during your stay.

“What is the recommended time between last use of preferred substance and time of admission?”

We ask that you do not use 12 hours prior to your admission if able to safely do so. Do not put yourself at medical risk though.

Do I need money while in detox?

You do not need money or credit cards while in detox. We provide you with food, clothing, hygiene  products, and everything you need while you are here if you are unable to access these things before your arrival.

Can I have visitors while in detox?

We do not allow visitation of any kind while in detox.

How long will I be in detox?

A typical detox is about 6 days.

Can I have my cell phone in detox?

We do not permit the use of electronic devices aside from the ones that we provide while in the detox unit.

Will I be able to talk to my family while in detox?

Our counselors at Stella Maris will meet with you during your stay and allow you to make appropriate phone calls to loved ones back home.

What if I want to go to further treatment after detox?

Our wonderful team of detox counselors will assist any patient in detox with attending further treatment and network with outside facilities in ensuring that every client has the opportunity to continue with treatment.

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